Because contact lenses are a medical device, we can only accept returns on unopened and unmarked boxes. If you need to return your lenses for any reason, please contact our stellar customer service team for instructions at email@example.com. Please note that custom lenses manufactured according to your prescription cannot be returned.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note that it may take up to 7 business days for our distributors to process your return after they receive it and notify us of its status.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note that there is a $5 per box restocking fee for returned items.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.